TruVoice HD-500 Office and Call Center Wired QD Headset with Noise Canceling Microphone and HD Speakers
Quick take
The TruVoice HD-500 is a wired, desk-friendly QD headset designed for frequent calling, with a noise-canceling microphone boom and HD audio speakers for clearer conversations. It is especially useful for call centers and office workers who want quick disconnect convenience while staying on the same headset throughout the day. The main buying caveat is fit, some users find it snug, and review evidence is limited for long-term reliability, with at least one report of microphone problems.
Pros and cons
Pros
- Noise-canceling microphone with flexible, rotational boom for conversational clarity
- Lightweight comfort (rated at 64 grams) with soft leatherette ear cushions for longer wear
- Quick disconnect (QD) design helps you unplug from the desk without taking the headset off
- Broad desk phone compatibility, including support for many Polycom/Poly and Mitel, and a long list of other systems
- HD speaker audio with acoustic shock protection
Cons
- Fit can feel snug for some users, depending on head size
- Limited buyer-review evidence over extended periods (most feedback is short to medium term)
- There is at least one serious report of the microphone not working as expected
What buyers think
Buyer-review evidence for the TruVoice HD-500 points to strong, practical call performance for many users. Multiple reviewers describe callers hearing them clearly and mention no feedback noise. Comfort themes include lightweight wear and comfortable ear cushioning, with the headset being easy to install and quick to use (plug and play is mentioned). The quick disconnect feature is also a recurring positive, especially for desk workers who want to momentarily move away from the phone while keeping the headset on.
There is also some feedback about a snug fit and that certain ear-piece materials can get hot during use.
Design and comfort for long call sessions
The HD-500 is built for everyday wearing with a die-cast aluminum frame for strength and durability, while keeping weight low at about 64 grams. Ear cushions are included in a super-soft leatherette style designed for all-day comfort. The microphone boom is flexible with 270-degree rotational movement, which can help you position the mic for consistent speaking distance.
Comfort is generally described positively in reviews, though fit can be snug for some heads. If you tend to prefer very loose headbands, it is worth being mindful of that potential tradeoff.
Call quality: noise canceling mic and HD speakers
This headset’s microphone is designed for noise canceling, aiming to reduce background distractions during office or call-center conversations. Speakers are marketed as HD audio, and the speaker design includes acoustic shock protection.
In buyer feedback, many users report that conversations sound clear and that they do not need to raise their voice. However, review evidence also includes an outlier where a buyer reports the microphone not functioning correctly, so microphone performance can’t be guaranteed for every setup.
Quick disconnect (QD) convenience on the desk
The standout usability feature is the quick disconnect connection. Instead of removing the headset, you can detach it from the adapter cable, letting you move away from your desk without losing the call. The concept also helps with shared use across multiple devices, since QD systems can swap bottom cables for different endpoints.
If your workflow involves walking, note-taking, or troubleshooting while still staying on a phone call, QD convenience is usually the difference between using a headset consistently or reverting to a handheld.
Compatibility overview (desktop and call-center friendly)
The HD-500 is positioned as compatible with a wide set of desk phone models across multiple brands. It includes a U10P adapter, with compatibility listed for many Polycom/Poly Edge and VVX models, including IP phones in the same family. It also lists Mitel models, plus compatibility notes for additional brands and systems such as Avaya, Shoretel, Digium, ESI, Fanvil, and more.
Because headset and adapter compatibility can be highly specific, double-check your exact phone model and which adapter you need before buying. If your desk phone is not on the list, you may need a different adapter cable for the QD system.
Pros and cons summary
- Best for: desk phone users in offices, dispatch, and call centers who want a lightweight wired headset with noise canceling, HD audio speakers, and quick disconnect convenience.
- Who will likely be happy: shoppers prioritizing comfort, clear voice pickup, and staying hands-free while moving around the desk.
- Who should be cautious: buyers who are very sensitive to snug fit, or those whose setup depends on a specific microphone performance outcome and who cannot tolerate even occasional mic problems.
- What to watch: verify compatibility with your exact phone model, since QD headsets often rely on the correct adapter cable.
Price and availability
As of this writing, the TruVoice HD-500 is listed with a price of $69.95 USD, with a higher list price shown. For the most up-to-date pricing and stock status, check the current listing.
FAQs
Is the TruVoice HD-500 a wired headset?
Yes. The HD-500 is a wired headset, and it uses a quick disconnect connection so you can detach it from the desk adapter cable without taking the headset off.
Does it include a microphone that cancels noise?
It is designed with a noise-canceling microphone. The microphone boom is also flexible and rotational to help position it correctly for clear speaking.
Will it work with my desk phone?
It is marketed as compatible with many Mitel, Polycom/Poly (including VVX series), Avaya, and other desk phone systems, and it includes a U10P adapter. The safest approach is to confirm your exact phone model against the compatibility list and ensure you have the correct adapter/cable for your device.
How comfortable is it for all-day use?
It is rated as very lightweight (about 64 grams) and includes soft leatherette ear cushions intended for extended wear. Some buyers still mention a snug fit, so head size and preference for how tight the headband feels may matter.
What are the main downsides buyers mention?
The most notable cautions are potential snugness for some users, some reports of ear-area warmth, and limited long-term review evidence. There is also at least one outlier review claiming microphone problems, so it is important to verify compatibility and setup before relying on it for critical calls.
Bottom line
The TruVoice HD-500 is a strong option if you want a wired, lightweight headset for office or call-center use, with noise canceling, HD audio speakers, and a quick disconnect feature that supports moving around while staying on the call. If you have a compatible desk phone model and prefer cushioned, lightweight headsets, it is worth considering. Just be mindful of potential fit snugness and confirm compatibility carefully, since microphone performance depends on correct setup and adapter use.
Specifications
| Product Title | TruVoice HD-500 Office and Call Center Wired QD Headset with Noise Canceling Microphone and HD Speakers - Compatible with Mitel, Nortel, Avaya, Poly, Polycom, Shoretel, Digium, ESI, Fanvil Desk Phones |
|---|---|
| Category | Electronics > Accessories & Supplies > Telephone Accessories > Headsets |
| Brand | TruVoice |
| Manufacturer | TruVoice |
| Model Name | Headset With U10P |
| Model Number | HD500 |
| Color | Black and Silver |
| Brand Name | TruVoice |
| Built-In Media | Cable, Ear Cushions |
| Age Range Description | 0-100 |
| Warranty Description | lifetime |
| Customer Package Type | FFP |
| Number of Items | 1 |
| Series Number | 500 |
| UPC | 757347303270 |
| Headphones Ear Placement | On Ear |
| Headphone Folding Features | Wired (Quick Disconnect) |
| Earpiece Shape | rounded |
| Control Type | Volume Control |
| Control Method | Touch |
| Unit Count | 1 Count |
| Impedance | 150 Ohms |
| Noise Control | Sound Isolation |
| Audio Driver Type | Dynamic Driver |
| Frequency Range | 20 Hz - 20,000 Hz |
| Enclosure Material | plasti |
| Specific Uses For Product | Office Communication |
Available variants
Model
- HD750
- HD100
- HD550
- HD500
- HD700
Recommended next
BlueParrott B450-XT Mono Bluetooth Wireless Headphones 96% Noise Canceling Over
The BlueParrott B450-XT is a durable, mono Bluetooth headset built for all-day work use, with a built-in mic designed for heavy-noise environments, long-range Class 1 connectivity, and IP54 dust and moisture protection. It’s a strong fit for truckers and other field workers, but the over-head fit can be too tight for some wearers.
Jabra Evolve 65 MS Wireless Headset, Stereo – Includes Link 370 USB Adapter
The Jabra Evolve 65 MS is a wireless business headset with dual-device connectivity, an adjustable busy light for call focus, and an advanced noise-cancelling microphone aimed at clearer calls in busy environments. It’s a strong fit for desk-to-walkaround work, but comfort and build can be hit-or-miss for longer daily wear, and battery or wireless range expectations vary by setup.
Jabra Engage 65 SE (Second Edition) Wireless Headset, Single-Ear – Telephone Headset with Industry-Leading Wireless Performance
The Jabra Engage 65 SE (Second Edition) is a single-ear wireless headset built for desk-to-department calling, with a long-range DECT-style connection, an advanced noise-cancelling microphone, and all-day battery life. It’s designed for call clarity in busy offices and supports connecting to up to two devices at once, but buyers should double-check what’s included with bundles or “used-like” purchases.
Wantek Corded Telephone Headset Mono w/Noise Canceling Mic for Avaya
The Wantek corded mono headset is designed for desk-phone call centers that need a noise-canceling mic and wideband audio. It can be a strong fit for supported Avaya and many other compatible landline models, with comfort-friendly cushioning and a lightweight headband, but buyers should verify their exact phone model first to avoid mic or adapter mismatch.