Mail-in Repair Service for iPad Pro 11 1st/2nd Gen Original OEM Screen Replacement Display Digitizer LCD Touch Assembly A1934 A1979 A1980 A2013/A2068 A2228 A2230 (Not DIY Kit)
Quick take
This mail-in service handles the full iPad Pro 11 (1st/2nd gen) OEM screen replacement, so you are not doing any DIY board work or risky screen swaps yourself. It is a strong fit if you want a repair focused on restoring display and touch functionality and keeping your data intact (no factory reset). The main caveat is that you must ship your iPad away, and service depends on turnaround after they receive it.
Pros and cons
Pros
- Designed for specific iPad Pro 11 models (A1934, A1979, A1980, A2013/A2068, A2228, A2230), reducing compatibility guesswork.
- Mail-in workflow with prepaid shipping label, return shipping, and tracking updates after repair.
- Emphasis on data safety (no factory reset or data erasure), with optional checks for Face ID/Touch ID and other functions when you provide your passcode.
- Repair turnaround is stated as about 2-3 business days after the device is received.
Cons
- Not a DIY kit, so there is no option to self-replace or source a screen yourself.
- Your Face ID/Touch ID will only work post-repair if it worked beforehand, and some issues may require reconfiguration.
- They cannot verify data condition if the iPad had no display before repair.
What buyers think
Buyer-review evidence for this service is strongly positive but focused mainly on communication, process clarity, and the end result. Multiple buyers describe the experience as easy and well-organized, highlight updates on receipt and return shipment, and report that the screen appears restored with working touch. Overall, buyer-review evidence supports that the repair feels professional and that the workflow is straightforward, though review coverage does not provide deep technical performance breakdowns beyond “looks good” and “touch works.”
How the mail-in service works
This is a service pack, not a DIY kit. After you order, you receive an empty box and a prepaid shipping label. You mail your iPad in, provide the tracking number so they can receive it promptly, then wait for the repair and return shipment.
- Step 1: Mail your device with your order number, phone number, and full address.
- Step 2: Share the tracking number after you ship.
- Step 3: After they receive it, the standard repair window is 2-3 business days, followed by return shipping and tracking.
What you get after the repair
The service centers on replacing your iPad’s OEM screen assembly (LCD and digitizer/touch). The package also prepares a screen protector for you. There is also an option, if you provide your passcode, to check additional functions such as Face ID, Touch ID, camera, and speakers after the screen replacement.
Data safety and device functionality checks
One of the bigger decision points with any mail-in repair is what happens to your software and accounts. This service states that they do not perform a factory reset or erase data. They also clarify that if your iPad had no display before repair, they cannot verify its data condition.
For biometric features, the guidance is practical: original Face ID/Touch ID will work after repair if they were functional beforehand. If you had pre-existing issues with Face ID/Touch ID, this screen repair is not intended to fix that problem. Some cases may require reconfiguration after repair.
Who this is best for
- You have an iPad Pro 11 (1st or 2nd gen) with a cracked, damaged, or non-working screen, and you do not want to attempt a DIY replacement.
- You want an OEM-style replacement approach and prefer a service workflow with tracking and step updates.
- You prefer communication and instructions that walk you through shipping your device and what to provide.
- You want no factory reset/data erasure as part of the repair process.
Who should avoid it (or consider alternatives)
- Your iPad model is not among the listed compatible model numbers. This service is tailored to specific iPad Pro 11 configurations.
- You are unwilling to ship your device and wait for mail-in turnaround, even if the repair time after receipt is relatively quick.
- Your main issue is not the screen (for example, a problem that is clearly Face ID/Touch ID hardware related). Screen replacement may not resolve unrelated biometric faults.
Pros and cons, based on real buying patterns
Pros
- Clear communication: Buyers repeatedly mention being kept in the loop about receipt and return shipment.
- Quality outcome: Reports frequently describe the screen as restored, with touch working as expected.
- Easy-to-follow instructions: Shoppers note that the shipping steps and what to do when sending the device in were straightforward.
Cons
- Shipping is required: This is not an at-home repair, so you should plan for downtime while the iPad is being repaired and returned.
- Biometric expectations: If Face ID/Touch ID was already problematic, the service may not fix it.
Price and availability
This service is priced as a mail-in repair option (not a DIY parts kit). Availability can change, so if you see low stock indicators, it is worth confirming the latest status before you ship.
Bottom line verdict
Choose this mail-in OEM iPad Pro 11 (1st/2nd gen) screen service if you want a guided process, clear communication, and a repair focused on restoring display and touch without doing a DIY replacement. It is best when your problem is truly screen-related, and when you are comfortable shipping your device. If your issues are primarily unrelated to the display (especially pre-existing Face ID/Touch ID problems), you may want to compare options that address those specific failures.
FAQ
Common questions
The standard turnaround time is 2-3 business days after the device is received, followed by return shipment.
This service states they do not perform a factory reset or erase any data. If your device had no display before repair, they also note they cannot verify the data condition.
If Face ID/Touch ID was functional beforehand, it should work after repair. If it had pre-existing issues, this repair will not fix them, and some cases may require reconfiguration.
No, it is a mail-in service. You ship your device to them, and they perform the repair. You receive a box with a prepaid shipping label, not parts for self-installation.
Yes, the service prepares a screen protector in the package.
It is intended for iPad Pro 11-inch 1st/2nd gen models with model numbers A1934, A1979, A1980, A2013/A2068, A2228, and A2230.
After they receive your device, you are updated at steps including device received, repair completed, an inspection video after repair, and you get tracking for the return shipment.
Specifications
| Product Title | Mail-in Repair Service for iPad Pro 11 1st/2nd Gen Original OEM Screen Replacement Display Digitizer LCD Touch Assembly A1934 A1979 A1980 A2013/A2068 A2228 A2230 (Not DIY Kit) |
|---|---|
| Category | Electronics > Computers & Accessories > Tablet Replacement Parts > LCD Displays |
| Brand | Lenwell |
| Manufacturer | Lenwell |
| Item Weight | 15.2 ounces |
| Color | iPad 11 1st/ 2nd Gen |
| Item model number | ipadsp-series |
| Package Dimensions | 12.71 x 10 x 2.48 inches |
Available variants
Color
- IPAD 7/8/9TH
- iPad 12.9'' 2nd Gen
- iPad 10th Gen
- iPad Pro 9.7
- iPad Air 11-inch (M2)
- iPad 11 1st/ 2nd Gen
- iPad12.9 5th Gen
- iPad Pro 10.5
- iPad 11 3th/4th Gen
- iPad Mini 6 Repair Service (Not a Part)
- iPad Air 4
- iPad Air 5
- iPad 12.9 1st Gen
- iPad Mini 4
- iPad 12.9 3rd/4th Gen
- iPad Air 2
- iPad Mini 5
- iPad Air 3
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